Postage and packing to all UK addresses £2.75, and free postage for orders over £50.
From time to time we may run special postage offers, and postage is free to local customers wishing to collect (or if passing we deliver anyway) - please select the drop down at checkout.
We also offer a First Class Signed For service £4.95. Delivery is usually 1-2 days, but this isn't guaranteed. Parcels over £75 in value or 2kg in weight may go by courier or Special Delivery or other signed for service when you select this option.
If you're local RG postcode, we can deliver locally free, select 'collect from' (you can collect if you prefer) or we can drop by when passing in the next few days.
NEXT DAY DELIVERY
If you prefer next day delivery (by Parcelforce/DHL/DPD/InPost or Royal Mail Special Delivery depending on weight and destination), this is at a cost of £7.50. Please select if you would like to use this service, and telephone to confirm we have your order in stock and are able to do this (leave a message). Your order will have to be placed by noon.
Most of our orders are despatched by Royal Mail, larger or heavier orders may be sent by either DHL, InPost or Parcelforce depending on destination.
EU and mainland Europe
Postage & Packing charges for EEC deliveries outside of UK
orders up to £20 postage and packing is £8.95,
orders £21 to £50 postage and packing is £12.95,
orders £51 to £100 postage and packing is £19.95,
orders £101to £250 postage and packaging is £19.95
Orders over £100 £35.00OTHER COUNTRIES
We can ship to Australia, Japan, New Zealand, Singapore and South Africa - Please Enquire . Please note product restrictions below
For all other overseas destinations please ask for a quotation. We are sorry we cannot ship to USA or Canada.
Please note under the terms of our distributors we cannot ship BumGenius, Motherease, Tots Bots outside of UK, nor are we able to ship Nappy Buckets or Buc-Kits outside of UK
BFPO & Northern Ireland and Channel Islands are charged as UK rates.
When you place your order you should automatically receive a confirmation of order email. However if you have supplied an incorrect or non existent email this will not happen!
We generally find we pack orders placed by 11am ready for same day despatch, although sometimes, at busy times, we can take up to 2-3 working* days. Unlike many nappy companies, we try to keep all the 200-2500 or so different items listed on our web site as stock items and are usually physically on our shelves, or if we have run out, are normally already on order and imminently expected from our suppliers. This means that generally we are able to despatch 90% of our orders within this time frame. If we are out of stock of an item we try to email or phone to let you know and can either offer an alternative, hold the order or part ship as required. If we part ship an order there is no additional postal cost to you.. Just occasionally due to circumstances beyond our control we may find our supplier cannot supply the goods during the time frame we expect, and we will endevour to let you know.. Sometimes this means there is no 'buy' button against the product - this means we are out of stock and we do not have a confirmed date of delivery yet, but if you email us we can advise when we will expect to have stock.
When we despatch your order, we send a confirmation of despatch email. We would normally expect UK delivery within 2-3 working* days of your despatch email - please be aware that we can despatch orders at odd hours of the day or night and orders despatched after 3pm (note time of despatch email) may not necessarily have left with that days post.
* Working days are Monday to Friday excluding Bank Holidays
Where possible we re-use other packaging in order to ship your goods. In 22 years of trading we have never bought any packaging material other than the courier bags we use and tissue paper, despite selling many items. This does mean from time to time you may find we've utilised your cloth nappies as packaging to protect your toiletries in transit. Pins or Nappi Nippas may be tucked into the packaging of your nappies. Please unroll and unpack your items with care!
We currently use the following:
Kraft paper bags - may be composted or recycled
Cornstarch plastic bags & tissue paper - may be composted
Grey plastic bags made locally (5 mins walk), using recycled industrial waste plastic. We buy these as surplus stock from a product run direct from the manufacturer, and use them for larger, heavier shipments where cornstarch may be too delicate. These can be recycled in plastic waste bins for stretchy plastics (found at many supermarkets)
Boxes - we recycle boxes sent by our suppliers.