SERVICE AIMS
To
provide the very best information, choice and assistance to visitors
considering and choosing cloth nappies.
To respond to queries and orders promptly and efficiently, and
to keep the customer informed as to progress at all times. We
endeavour to respond to complaints within five working days.
To continue to provide after sales service to all customers for
as long as required.
Nappy Help Line: Telephone 0118 969 5550
Environmental Policy
Wherever possible we aim to minimise our impact environmentally.
We recycle all packaging - for example in almost 9 years we have never bought any bubble wrap, we simply reuse the packaging sent to us by suppliers, or use shredded paper. Our cardboard boxes are recycled, often by members of www.freecycle.org a useful place for recycling your unwanted items. However due to the volume of orders and in order to protect your goods we do have to buy in new plastic pouches for sending out goods, and for these we have chosen the eco-poly jacket made with a high biodegradable content.
For paper we use recycled or more usually an FSC approved paper where the central core of the paper is recyled, snadwiched between two layers of paper from FSC appoved wood sorces, this minimises the use of water and bleach in preparing a suitable surface for print and the fresh paper is from a properly managed wood source. Most of our printing is using solid ink (Xerox Phaser 8550 printer), this minimises waste as the ink is supplied in solid blocks in paper cartons that is recycled, we also use a laser printer and recyled cartirdges (Viking own brand) which are sent for recycling once used.
We maintan 2 acres of grass meadow and one acre of bluebell woodland to offset our carbon usage. Full details here.
Likewise we believe in shopping locally, and to this extend we encourage business from within the Reading area by offering free postage to RG postcodes so that your goods travel less far.
© 2000-2008 Miranda Stamp
Twinkle Twinkle
Unit 5 Headley Park Nine, Headley Road East, Woodley
Reading RG5 4SQ