We are open for online orders 24 hours a day as our online credit card facilty NEVER CLOSES. So if you're up late with baby and want a new nappy or two, you can still place your order for the nappy of your choice or indeed anything else!
Twinkle Twinkle are completely dedicated to your total satisfaction.
If you have any suggestions or comments please email info@twinkleontheweb.co.uk.
Twinkle Trading Ltd trading as Twinkle Twinkle
Linpac Building
Headley Road East
Woodley
Reading
RG5 4HY
Telephone 0118 969 5550
Fax 0118 9691965
Email info@twinkleontheweb.co.uk
Nappy Advice: info@twinkleontheweb.co.uk
VAT Reg No 763 2095 31
Registered in England No 4988628
Twinkle Twinkle is run by myself, Miranda, to fit around the needs of my daughter Tamsin, born June 1999. I have from the start been passionate about cloth nappies. There are plenty of reasons for this, the main ones being the environment, my daughter's well being, and also the cost. In my neighbourhood, I was one of very few mothers washing nappies. Lots of other mothers started to ask where did I get them, what were they like, could I this nappy or that nappy to try, and so Twinkle Twinkle began!
One of the most important issues to my mind concerning nappies is the waste issue. As a country we do very little compared to other countries to cut waste, and indeed, at least in my area, it is growing by about 3% per annum despite good increases in the percentages of waste now being recycled. In most areas, this waste usually goes into landfill, where it is compacted and left. Without air, bacteria are unable to grow and breakdown this waste, which thus will stay underground for a very long time: will it be our children or our grandchildren who will need to use that land....?
Over the past few years, Twinkle Twinkle has grown. From supplying just 5 washable nappy brands in 1999 we now supply in excess of 2000 product lines, whether nappy, toiletries, clothing or nappy accessories all of which we aim to keep in stock, meaning that if it is on the web site we can usually despatch it immediately from our shelves. Naturally the business soon outgrew my house, and we've now expanded to premises in a local warehouse, and updated our software to offer real-time stock control.
Part of our warehouse (below) just after we moved in before the rubber safety matting went down - there's the same amount again behind the camera. To the immediate right of camera is the packing desk, and the row just off the shot to the right has the most popular wraps - Motherease and Tots Bots right next to the packing desk, and with liners below them. Beyond that are the most popular nappies, Motherease, Tots Bots and Kissaluvs, with prefolds and Disana tie on across the end. The central isle has Nature Babies wraps and Popo and Imse at this end. In the distance at the centre left are the Fuzzi Bunz - you can just see them in the clear boxes. All our stock levels are monitored by our software and we try to re-order just before we run out of something, so usually even if we're out of stock most items are reavailable in a couple of days. Where we are low or out of stock we use the white board (facing camera) to act as an aide memoir to save us hunting for things!
Carrie
Lisa
Miranda 
Wendy
We've increased staff too, all are former customers, between us we have 8 children, most of whom wore cloth nappies, so we are able to give experienced advice. Whilst we all are able to do most jobs, we each have our speciality: Miranda tends to look after the website, publicity advertising. Lisa is responsible for the day to day running of the warehouse, ensures the stock records are accurate and updated and reorders stock as we need it. Carrie has responsibility for all returns, Kate (I'm still waiting for her photo) is our packing and despatch guru - she's most likely to be the one to call you if she needs to query anything about your order. Wendy and Jill also help us out from time to time on an ad hoc basis at busy times such as Real Nappy Week. We also have a small network of agents around the country who can offer individual advice locally to you.
We all work part-time hours to fit around nursery/school as required. Aside from despatching orders and manning our advice line, we spend a fair bit of time talking to antenatal classes and new mothers, lobbying local councils and MPs to promote cloth nappies, and writing letters and articles about their benefits, besides looking after our families! So may we apologise if you are greeted by an answering machine our our call messaging centre when you call: please do leave your details and we will call you back, at times this may be in the evening. Our Help Line telephone number for any nappy enquiry (you do not have to have bought nappies from us) is 0118 969 5550.
Please note that whilst we welcome the occasional visitor to our premises we are not a shop and we do not sell pushchairs, cots or highchairs just the odd nappy or two! As we work part time if you intend to call in you must telephone first to ensure someone will be there (mornings midweek are best). As our warehouse space is cramped and within another company in shared premises we are quite hard to find, and we are also are not suitable for mobile toddlers/small children, so if at all possible we advise to leave them at home. We do attend regular events - see our events page and you may find it easier to see us there. As part of our policy to reduce environmental impact we encourage local shopping and do not charge for local deliveries, so you may find this more convenient than calling in.
All queries are answered without any obligation to spend money; very often a slight change in application or re-use of something you already have may solve your problem.
We aim to provide the best service in terms of information and assistance to mothers considering or using cloth nappies. In addition to the nappies listed in this catalogue, we can endeavour to source any make of cloth nappies you require - if what you want is not listed in the SHOPPING section, please ask, as we may well be able to obtain this for you. We have also found an assortment of products and accessories, toiletries, clothing, menstrual wear and slings that we feel are of good quality and we hope these will be of interest too. Please do feel free to telephone or to email me if you have any questions. We have included a Glossary of nappy terminology in the Choosing and Using section to assist you.
In the course of our research, we have tested most of the makes of cloth currently available in the UK today, as well as many from overseas. We've been the first to introduce many washable nappy products to the UK market such as Kissaluvs, Stacinator, Fuzzi Bunz and even the humble fleece liner! We now sell most of the brands of cloth nappies available in the UK, and this therefore offers you a one-stop service: if you want to try two or three different makes or combinations of products you can do so without having to pay separate postage each time. First orders are post free (select at checkout, do not assume our software knows!), as are orders to our local RG postcodes, as well as all orders over £50 in value.
You may probably find that there is no one complete solution to your baby's nappy needs, and that a combination of products from different manufacturers may suit best. Additionally you may well find that a particular nappy system may suit your baby and your needs, but may not suit your friend's baby and her circumstances.
We recommend, if you are starting out with cloth nappies, that you try a few different samples first and see which ones you like best before making a large order. Do try them several times in different circumstances - at home, at night, out and about, in the car, and also try washing and drying them in different ways. You will soon find which nappy types you prefer; as they are the ones that go straight back on as soon as they are dry!
Don't rush into making a decision; many parents choose a selection of different brands and types for full time use. Don't worry if you feel you can't use washable nappies all of the time - many parents use cloth most of the time and disposables part of the time, for example when going out for the day.
© 2000-2007 Miranda Stamp
Twinkle Twinkle
Linpac Building, Headley Road East, Woodley
Reading, RG5 4HY